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"Excellent patient care"

About: Ealing Hospital

(as the patient),

Referred to urgent care with abdominal pain, excellent care from kind and empathetic staff from cleaners, porters, nurses, drs.  The staff treated all patients with patience and compassion, even the difficult demanding ones!  Was kept informed every step of the way, the PA Kunal is excellent, the a&e nurses are lovely and worked well as a team. 

On arrival to the ward, the nursing staff were excellent and treated me with kindness for the 2 days I spent on the ward. The staff are professional and carried out their duties to a very high standard. The ward cleaning lady was also lovely, remembering my name and my preferences.  I chose to come to ealing instead of Northwick park as I knew i would be in a safe and clean environment with excellent staff. 

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Response from London North West University Healthcare NHS Trust yesterday
London North West University Healthcare NHS Trust
Submitted on 12/06/2025 at 11:19
Published on Care Opinion at 11:19


Dear Service User,

We appreciate your thoughtful feedback. It is heart-warming to hear about your positive experience and the care you received from our dedicated team.

Your recognition of PA Kunal, the A&E nurses, and the ward staff is especially valued, and we will ensure your kind words are shared with department.

It is wonderful to know that you felt safe and well cared for throughout your stay, and that the kindness of our staff, including the cleaning team, made a meaningful impact.

We wish you the very best in your recovery.

Kind Regards,

Emma Calnan - Patient Experience Officer

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