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"The care I received was unbelievable"

About: Maternity Care / Labour Ward Maternity Care / Maternity Triage Maternity Care / Postnatal (Ward 22)

(as the patient),

I gave birth to my daughter early March. From the minute I called triage to say I was in labour to me leaving the hospital the next day, every member of staff was amazing. I felt so comfortable, listened to and the care I received was unbelievable. 

I am especially grateful to the midwife Gillian and student midwife Taylor who guided me through my labour and birth. As this was my first child they made me feel so at ease and advocated for me and my needs. They were so friendly, caring and incredible at their job. I will forever be thankful for the experience I had and that was mainly down to them. 

There were other midwives during my birth that were also brilliant, and the addition of aromatherapy was amazing. I also thought the birthing room was lovely and calming, and wasn’t at all the clinical setting that I imagined it would be. 

My overnight stay in the maternity ward was great, and the staff were so supportive and attentive. They answered any questions I had and also helped start my breastfeeding journey. 

Overall I couldn’t have had a better experience and I am so grateful for this! 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 weeks ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 16/06/2025 at 17:09
Published on Care Opinion at 17:09


picture of Jennifer Montgomery

Dear Cpm25,

Thank you for sharing your experience of Maternity Care.

Congratulations on the birth of your daughter. I am delighted to hear that you received excellent care while you were giving birth. I am glad that you felt well supported. I am sure this must have been very reassuring for you.

I will ensure your kind words are passed on to the whole team who I am sure will be delighted to hear your feedback.

I hope you are all settling into family life well.

Best Wishes,

Jenni

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