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"Outstanding Service and Genuine Care"

About: Whitstable Health Centre

I can’t say enough good things about my experience with Whitstable Health Centre, especially the receptionist who helped me and my partner over the phone. She was incredibly kind, patient, and truly went above and beyond to assist me. You could tell she truly cared about every person who she came in contact with.

Her professionalism and empathy really stood out and made me feel confident that I was in good hands.

She knew exactly what to do and how to assist me, an appointment with on duty doctor was booked in and my enquiry was resolved promptly.

I must mention on duty doctor too, she was equally wonderful. Doctor was very knowledgeable, kind and caring, she reassured me and made me feel at ease.

I highly recommend this practice to anyone looking for excellent care and top-notch service.

Thank you!

Additional details:

Phone call was made to practice on 23rd of May 2025 in the afternoon and doctor called around 16:00.

Enquiry: Malaria

More about:
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Responses

Response from Whitstable Health Centre 2 months ago
Whitstable Health Centre
Submitted on 09/06/2025 at 10:01
Published on nhs.uk at 10:01


Dear Jev

Thank you for taking the time to provide such great feedback, which will be passed on to the practice team.

It's great to hear that your enquiry was dealt with promptly and resolved.

Kind regards

Joanne Jack

Patient Safety and Quality Manager

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