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"Excellent care by staff during a very painful frightening time"

About: Royal Cornwall Hospital (Treliske) / Emergency Department Royal Cornwall Hospital (Treliske) / Emergency Surgical Unit Royal Cornwall Hospital (Treliske) / Planned Care Unit

(as the patient),

Having been taken by ambulance to Treliske late May, it was determined I was suffering ( understatement ) from a gall bladder that was both swollen and infected. Im not the best patient, penicillin allergic among other things including most pain relief, the staff on Emergency surgical unit were amazing and eased my pain and settled me in more ways than just medically. From there I was transferred to PCU for seven days for more observation and treatment and I can honestly say, the staff of both were absolutely amazing as were the surgeons who kept me informed daily.

I’m so grateful to all of those involved, I was afraid, still am, I think of the pain more than anything else but, I couldn’t have been in more watchful caring hands from the domestic upwards, they all made a frightening time as pain free as could be and I genuinely cannot say a bad word about any of the staff on both units as well as the A&E doctor who ran with a bunch because I wasn’t presenting some symptoms associated with acute Cholecystitis and feared being sent home again as in the past with suspected IBS and an Oesophageal spasm in another instance. Thank you A&E doctor and nurses that helped me there when I collapsed.

Regards to all and Thank you to all

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Responses

Response from Robyn Jones, Sister, Emergency Department, Royal Cornwall Hospitals NHS Trust 5 days ago
Robyn Jones
Sister, Emergency Department,
Royal Cornwall Hospitals NHS Trust

I work in the Emergency Department as a Sister. I support a team of nurses and doctors in delivering emergency care. I co-manage performance and conduct with the ED senior team in line with local and national policies. I believe that maintaining contact post attendance with our services users is really beneficial. Gaining your valuable feedback can help us create changes so we can deliver the best service we can.

Submitted on 13/06/2025 at 19:33
Published on Care Opinion at 19:33


picture of Robyn Jones

Dear geminijw67

Thank you for taking your time to feedback to us about your experience. It must have been frightening to be in that much pain but I am glad we could medically and emotionally help ease the pain.

I hope you continue to recover.

I will pass your comments onto the team.

Kind regards

Robyn Jones

Sister, Emergency Department

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