"Made me feel even worse about an appointment"

I arrived before my appointment time. A sign on the desk said it would be closed until 13:15 for lunch. It was 13:20. It also said if I failed to sign in then I might miss my appointment, but the curtain on the reception was pulled closed. I gently knocked and someone roughly pulled it back and quite rudely asked me to wait a minute.

When they eventually opened the window they were again extremely rude. It seemed I had disturbed them. 

I have quite severe health anxiety and was feeling extremely nervous. This did not help.

It’s just disappointing and is not the usual kindness and patience I’ve experienced at Treliske before. It made me feel even worse about an appointment I was already dreading.