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"Excellent care"

About: Heavitree Hospital / Day surgery

(as a service user),

I had a septoplasty operation yesterday at Heavitree Hospital. I would just like to say thank you to the staff at the hospital for my excellent care.

I was looked after by a lovely nurse called Jana during the day. The anaesthetic team came to reassure me and my surgeon Dr Ricks was excellent. Thank you all for my care.

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Response from Dawn Crudge, Clinical Matron - Community Day Surgery Units, Heavitree, Tiverton and Exmouth Day Case Units, Royal Devon University Healthcare NHS Foundation Trust 2 weeks ago
Dawn Crudge
Clinical Matron - Community Day Surgery Units, Heavitree, Tiverton and Exmouth Day Case Units,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 23/06/2025 at 15:06
Published on Care Opinion at 15:06


Dear GAHA65

Thank you so much for taking the time to share your kind feedback following your recent procedure at Heavitree Hospital.

We’re very pleased to hear that you had a positive experience and felt well cared for throughout your stay. Your appreciation means a great deal to us and will be shared with the teams involved in your care — they will be delighted to know they made a difference to your comfort and recovery.

Wishing you all the best for a smooth and speedy recovery.

Warm regards

Dawn Crudge

Clinical Matron

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