Text size

Theme

Language

"not very good"

About: Manor Hospital

was referred to the manor hospital by my dentist to have two back teeth removed that had become infected and causing me pain and he could not get them out because they are broken at the gum line.

After a 6 month wait i received an appointment for my oral surgery and i attended on 29/05/2025 to see the consultant who looked at my teeth said they were infected which by the pain i am having i already knew then said he was a dental surgeon and the two teeth that needed to be removed should be done by a dentist because they are easy to be removed and not by him , i explained that my dentist could not get them out and i am in pain so could he remove them ,he said no he is going to write a letter to my dentist that he should not pass the buck and be doing his job in the meantime i am still in pain wasted time from work and got to get back in touch with my dentist , if it was an easy removal of these teeth why could he not just take them out for me to stop the pain

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Brad Cox, Head of Patient Relations, Patient Relations Team, Walsall Healthcare NHS Trust 6 days ago
Brad Cox
Head of Patient Relations, Patient Relations Team,
Walsall Healthcare NHS Trust
Submitted on 04/08/2025 at 15:25
Published on Care Opinion at 15:25


Good afternoon

Thank you for sharing your feedback and I am sorry to hear of your experience following your appointment with the Oral Surgery Team.

I will ensure your feedback is shared with the Oral Surgery Team for their information.

If you wish to receive feedback following the teams review of your concerns, please contact the Patient Relations Team on 01922 656463 or via email at pals.officer@nhs.net.

Kind regards

Bradley Cox

Head of Patient Relations

(inc General Office and Interpreting & Translation Services)

Patient Relations Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k