"Very little information given"

Dear Reviewer,

Firstly, thank you for taking the time to leave a review.

We would like to look into this further with you and there are a few options which you could consider.

Option 1

With your consent (or the consent of the person you are representing) we can forward your feedback to the department manager so that they can look into this and reply to you directly. This will also help them to learn from your experience. Please note this will involve sharing your personal details with the department manager so they are able to provide you with a response.

Option 2

You can speak to PALS (Patient Advice and Liaison Service). PALS offer confidential advice and support, and can act independently to raise and help resolve issues. The details for PALS can be found here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/patient-and-advice-liaison-service-pals#fcdc5f8a

Option 3

You can register a complaint with our complaints service. This usually has to be within 12 months of the event happening. You can find out more about the complaints procedure here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/how-make-complaint#c0e2191e

We will be fully guided by what feels best for you, so please let us know how you would like to proceed.

If you choose to receive feedback directly from the department manager (Option 1), please provide the information detailed below to our inbox; Patient.Experience@northumbria-healthcare.nhs.uk.

Name

Date of birth

Contact details

Date of appointment or admission (including ward and/or department)

How you want to be contacted (email, letter or telephone)

I will look out for your email.

Best Wishes,

The Experience Team