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They were all very polite

Posted By thubanms34

"They were all very polite"

About: Raigmore Hospital / Maternity care

(as a service user),

All the team within the ultrasound really made you at ease. They were all very polite. No compliants 

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland 2 weeks ago
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 19/06/2025 at 08:33
Published on Care Opinion at 08:33

picture of Sylvia Fraser

Dear thubanms34

Thank you very much for your lovely post following your care from the Maternity Ultrasound team at Raigmore Hospital.

I am delighted to hear you have received such good care from the team and that you were made to feel at ease during your appointment..

It is always a pleasure to receive such kind comments and to know that the staff at NHS Highland are appreciated both for their hard work and for their attitude towards patients.

I have forwarded your feedback to the team and asked that managers share this with all the staff involved in your care.

We aim to provide a high standard of care and treatment to the community we serve, and I trust that should you have need of our services in the future your experience will be just as positive.

Thank you for taking the time to feedback your experience.

With kind regards

Sylvia

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