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Great practice

Story from nhs.uk

"Great practice "

About: North Manchester General Hospital

Having attended north Manchester general hospital several times recently I felt compelled to review the excellent service.

Accident and emergency experience-excellent. I was kept fully informed and treated as the day progressed. Rapid access major is an excellent resource.

Subsequent apt with infectious diseases was equally excellent. All staff are so helpful and friendly. The doctor I saw was superb in explaining everything. I feel that the quality and profile within this hospital is exceptional currently.

I have also experienced it via a family member who was in hospital for over 7 months. Communication was excellent.

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Responses

Response from North Manchester General Hospital 2 weeks ago
North Manchester General Hospital

Submitted on 16/06/2025 at 13:50
Published on nhs.uk at 13:50

Dear Patient,

Thank you for your positive comments posted on the NHS / Care Opinion website regarding the care you received in both the A&E department and the Infectious Diseases ward staff in North Manchester General Hospital.

It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought the service you received was excellent and that Rapid Access Majors is an excellent resource, that all staff are so helpful and friendly and you felt that the quality and profile within this hospital is currently exceptional with excellent communication.

I can assure you that we have passed on your thoughts to the Head of Nursing for A&E and Infectious Diseases who will share your comments with the staff involved.

Yours sincerely

Patient Experience Team

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