I had to attend a pre assessment clinic at the RAH, in Paisley. I was feeling rather ambivalent and anxious about attending, however my interaction with a student nurse during the process completely altered my thoughts positively on this.
From the outset Rachael was the utmost professional but her warmth, kindness, compassion and clear explanation of the pre assessment process put me at ease and made me feel valued, as it was clear I mattered and was listened to. I cannot thank her enough for this.
We spend so much time criticising our NHS but never acknowledge the positives. Rachael is on the cusp of her career and I have no doubt that she will be an asset to wherever she works - hopefully within GGC.
"Positive staff interaction"
About: Royal Alexandra Hospital / Pre-Operative Assessment Royal Alexandra Hospital Pre-Operative Assessment Paisley PA2 9PN
Posted by Andyjx25 (as ),
Do you have a similar story to tell?
Tell your story & make a difference
››
Responses
See more responses from Sheila Taylor