"Receptionist"

Today I rang the surgery as my husband has been with them for 30 plus years and was taken off not through me but due to the care he needed following a brain injury. I rang the surgery to re registering him as he is coming home to be told he can’t register as he is out of catchment area. All of my family are there and it makes sense to keep him there. The receptionist had no empathy whatsoever very smug and rude and didn’t want to help, just told me he wouldn’t be able to come back and that’s the end of that. How on earth do they find these people surely when you work in a surgery you have to have empathy and there are ways to talk to people. She was a young girl obviously no idea how to treat people who are at the end of their tether.