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"Best hospital staff"

About: University Hospital Of Hartlepool

I went in for a nerve root injection on Friday 30th may 2025. I was extremely nervous and had no sleep the night before. I am extremely scared of needles. We turned up early and reception staff could not have been more helpful and friendly. They then took me to a private room to get my observations done and paperwork. I saw a few of the staff at this stage and they were all extremely friendly and helpful. I got undressed and into the gown, dressing gown and slippers provided. The dr who was performing the procedure came into the room and explained what was going to happen and what to expect I then got any questions answered that I asked. She was extremely friendly and helpful and put me very much at ease. I then got took down to the theatre waiting room were again all staff were very friendly which put me very much ease. I was then taken down to the theatre room were I was introduced to the rest of the three staff who would be in the room with the dr who was performing the procedure. All throughout the procedure the dr was explaining all the steps she was doing and what I could expect at each stage which made me feel so much more at ease. They were all extremely professional throughout and the nurse and xray staff were chatting away with me which put me very much at ease throughout. When it was finished one of the members of staff I'd seen earlier came though with a wheelchair to take me to recovery room. I got a cup of tea and a biscuit and got changed back into my clothes. My blood pressure was taken and I was told I had to use the toilet before I got my discharge letter. I was told all the after care information and the red flags I had to watch out for, again all staff very professional but also very friendly. Every member of staff from the time I arrived at 7.45am until 10.45am when I left were all so friendly and helpful. My friend is actually going to get a nerve root injection and I have recommend if she can get an appointment at Hartlpool after my very pleasant experience i had (didn't think i would ever say that after getting injections). I would just like to massively thank all the staff I had the pleasure of meeting that day.

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