"No thought for disabled people."

About: Milton Keynes University Hospital NHS Foundation Trust Milton Keynes University Hospital NHS Foundation Trust Milton Keynes MK6 5LD

Posted via nhs.uk last month

Needed to go to main x-ray dept, so found the closest disabled parking was right outside A & E. Got a space and went in. Only to be told by reception that I couldn't go through the doors where the x-ray dept was. Not allowed anymore, only exit from there. Was told I'd have to go to the multi story and walk half a mile back to where I just came from. I was in agony when I finally arrived. Then, of course, I had to walk all the way back. I have to go to the x-ray dept again tomorrow and the thought terrified me. No I can't get a porter as they start and stop at the hospital doors, they don't go to the multi story or any carpark. I have a walker as well which doesn't really help.

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Milton Keynes University Hospital NHS Foundation Trust

Submitted on 10/06/2025 at 09:28

Published on nhs.uk at 09:29

Hello
My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I am so sorry to read your review regarding accessibility to our hospital. I can appreciate the frustration and distress this caused you and hope your further appointment went well.
I have been advised that ideally those doors in ED should not be used as an entrance into the hospital, but staff are told that if it is obvious that it would be a struggle for a patient to walk to the main entrance they can let them through. We apologise that this was not the case for you and please be assured that this will be reiterated with staff that we accommodate this where we can.
There is currently a lot of development work on going on site, and as part of the Oak Wards building project there will be a new entrance point to the hospital on that side of the building for more direct access.
If you would like to discuss this further please contact me on engagementteam@mkuh.nhs.uk or 01908 995964
I wish you well.
Thank you
The Patient and Family Experience team

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