"Unhelpful practice difficult to get appointments"

I am a lady in my 90s who requires earwax removal appointments approximately twice a year. However, I’ve found it increasingly difficult to secure a timely appointment at the Practice. I’m usually advised to call closer to the six-month mark, but even when I do so, I’m often told that the next available appointment isn’t for another two months. This delay can be quite distressing, as earwax build-up affects my hearing and overall wellbeing. Given my age and the impact on my day-to-day life, I would greatly appreciate a more reliable and accessible system for booking these routine but essential appointments.