"Dissapointed "

Dear Patient,

Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us.

We are sorry to hear that you are unhappy with your request to be seen face-to-face with a doctor.

All feedback helps us understand what we are doing right and where we can make improvements, and your feedback allows us to do just that.

While we ask patients for a preference of face-to-face, telephone, video, or text message advice, these unfortunately are not guaranteed.

We always try to accommodate patient preferences as best we can, ultimately the allocation of these appointments is dictated by our GP-Led Triage Team following their clinical assessment of patient needs and our appointment availability.

While we also understand you may prefer to be seen by a doctor, Meon Health Practice (and the modern-day General Practice workforce) is so much more than a doctors’ surgery.

We are lucky to have a range of health professionals available who are all highly trained and we will direct you to the most appropriate person or service to help you when you need us.

We apologise you have been made to feel we ignored your preferences, but each decision is made with our patients’ best interests, and clinical advice can often be delivered by telephone without a face-to-face appointment, and by fully qualified healthcare professionals such as clinical pharmacists in place of doctors.

Be reassured your comments will be shared with our Practice Management Team as we continuously work to address areas of concern and further improve our service.

Your insight is appreciated and if you have any further concerns, please do let us know.

You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/

Please accept our apologies once more and thank you again for contacting us and for being part of our practice.

Yours sincerely,

James Leach

Digital Transformation and Data Manager