"Terrible surgery"

Sick of having to use an e-consult between set hours of the day (often opening at the school run drop off and then nothing available when I get back.)

Haven’t seen an actual doctor in years.

Sick of being told by the pharmacy they haven’t gotten my repeat prescription request despite me having sent it via the online portal properly and being told by the surgery “I don’t know why it didn’t go through.”

Sick of being fobbed off about my reproductive issues (mainly to do with entering peri-menopause and adenmyosis) and just being left to get on with it in limbo.

Sick of no one actually bothering to review my use of antidepressants which has been going on for years when I actually would like assistance in coming off them eventually. I just keep getting the prescription filled out month in, month out and no one bothering to perhaps invite me for a consultation to see how I am (those suffering mental health problems often find it hard to reach out.) But just keep authorising that script ay!

When I moved to the village about 8 years ago, this surgery was brilliant. Really attentive and understanding. It’s gone downhill so badly now that I hate having to use it.

Last year I had a horrific ear infection that spread down my jaw and made my face swell up. I was given an appointment to see the nurse at a different location who just gave me a spray which did nothing. I was self medicating every two hours through the night to keep the edge off and in utter agony. Rang 111 the next day who told me to ring the surgery as soon as it opened, which I did. Spoke to the receptionist and explained the situation and was told “we don’t have any more appointments.” Couldn’t have cared what 111 had said. I had to make a complaint to get noticed, get antibiotics and the treatment I needed.

Useless.