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Dealt with in a pleasant manner

Posted By appolo

"Dealt with in a pleasant manner"

About: North Devon District Hospital / Audiology

(as the patient),

I went for a hearing test to see if it had altered much since the last one 2.5 years ago .

The lady called Natalie said that it had worsened  slightly and reset my hearing aids to reflect the changes . She gave me lots of useful advice and tried to set the hearing aids up to the Opticon app on  my phone. Since then alterations have been made I am already noticing an improvement in the sound I am hearing .

Thank you for getting me booked in and for the pleasant manner in which I was dealt with .  

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Responses

Response from Claire Banks, Head of Audiology (Northern Services), Audiology (Northern Services), Royal Devon University Healthcare NHS Foundation Trust yesterday
Claire Banks
Head of Audiology (Northern Services), Audiology (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 06/06/2025 at 10:03
Published on Care Opinion at 10:03

Dear appolo

Thankyou again for your kind words and I shall certainly pass on your message to Natalie who I'm sure will be delighted to know she has helped with improving your hearing and that you've had a really positive experience under her care.

We will look forward to seeing you again

Best wishes

Claire Banks

Head of Audiology

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