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The care, compassion has been exemplary

Posted By Mayreau

"The care, compassion has been exemplary"

About: Gartnavel General Hospital / Day Surgery Unit Gartnavel General Hospital / General Surgery (ward 4a) New Victoria Hospital / Breast Clinic New Victoria Hospital / Nuclear medicine (diagnostics) New Victoria Hospital / Pre-Operative Assessment clinic West Scotland Breast Screening Centre / Diagnostics

(as a service user),

I was diagnosed with early stage breast cancer as part of routine screening and referred to Breast care service for care and treatment.

The care, compassion throughout my journey has been exemplary.

As a recently retired Nurse, I could not be prouder of the staff I met, from Registered Nurses, Health Care Support workers, Consultant Breast Physicians, Radiographers, Radiologists, Surgeons( in particular Miss Reid), Anaesthetists, Breast Nurse Specialist Kirsty, the pre op and recovery day surgery team including Nurses Fiona and Fiona, Nuclear Medicine Practitioner, ward 4a porter and not forgetting Student Nurse Sam in ward 4a who was absolutely lovely, so caring and professional and will be an asset to GGC nursing team.

Thank you to all of you. Your care has made my experience so positive, and for which I am eternally grateful.

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Responses

Response from Debbie Macintyre, Clinical Services Manager, General Surgery, Breast, Vascular, Trauma Ward (South), NHS Greater Glasgow and Clyde last month
Debbie Macintyre
Clinical Services Manager, General Surgery, Breast, Vascular, Trauma Ward (South),
NHS Greater Glasgow and Clyde

Submitted on 09/06/2025 at 15:02
Published on Care Opinion at 15:02

picture of Debbie Macintyre

Dear Mayreau,

Thank you so much for taking the time to share this wonderful feedback despite what must have undoubtedly been a very stressful time for you.

It is so encouraging to hear that your positive experience was extended over many disciplines of staff from various departments.

I wish you well for your onward recovery,

Kindest regards,

Debbie Macintyre

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Response from Cat Graham, Operational Superintendent, West of Scotland Breast Screening, NHS Greater Glasgow and Clyde last month
Cat Graham
Operational Superintendent, West of Scotland Breast Screening,
NHS Greater Glasgow and Clyde

Submitted on 09/06/2025 at 16:48
Published on Care Opinion at 16:48

Dear Mayreau

I am so sorry to hear about your diagnosis,which was picked up during your screening test. It must have been a really difficult time for you and I am glad to hear that all the staff groups that you mentioned were able to give you such great care.

I am really looking forward to passing your kind words onto the team here as it makes such a difference to know that we did a good job and helped you through such difficult circumstances.

Thank you for taking the time to get in touch, and I hope that your message encourages other women who may be feeling apprehensive about attending for their screening mammogram. Thanks for sharing your story and I hope that it brings others some comfort and reassurance.

Wishing you all the very best in your recovery.

Kindest Regards

Cat Graham

Operational Superintendent

West of Scotland Breast Screening Service

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