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The staff took time to explain things fully

Posted By smw25x

"The staff took time to explain things fully"

About: University Hospital Hairmyres / Endoscopy

(as a relative),

My Uncle has recently attended university Hospital Hairmyres for a colonoscopy and a recall for further investigation.

On both occasions he has been treated with the upmost professionalism and respect as he was naturally very apprehensive. The staff took time to explain things fully to him and reassured him throughout each stage of the process. All staff made what, is a very daunting time, much more dignified and made him feel at ease.

He sends his upmost appreciation to each and everyone who helped him throughout his visits. Thank you. You are all amazing and credit to the NHS. 

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Responses

Response from Paula Thomson, Interim SCN Clinical Governance, Perioperative Services, UHH, NHS Lanarkshire 3 weeks ago
Paula Thomson
Interim SCN Clinical Governance, Perioperative Services, UHH,
NHS Lanarkshire

Submitted on 09/06/2025 at 18:07
Published on Care Opinion at 20:08

Dear smw25x,

Thank you for taking the time to feedback regarding the care your uncle received on both occasions when he attended for a colonoscopy.

I am so pleased that the staff were able to provide reassurance to allow your uncle to feel at ease during his procedures. I will ensure I feedback this really positive care to the team.

I hope your uncle is recovering well at home. Thank you for taking the time to provide your feedback.

Best wishes

Paula

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