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"Not all heroes wear capes!"

About: Cumbernauld Locality Support Service / Health Visiting Team

(as a service user),

My baby is 13 months old and just recently had his assessment with his health visitor Fiona. Fiona has been amazing with our family since we met her not only was she on hand  to check in on my baby,  she always asked how we are as a family unit, but the help and support given to myself after pregnancy was phenomenal. Fiona recognised straight away that i wasn't coping as well as I should have been and without hesitation put support in place, she also extended our fortnightly visits to check up on us. This made me feel that I was supported and my feelings were valid.

Fiona took the time to listen to my concerns and feelings but also reassure me!   Due to this standard of  exceptional care it's made me realise the lack of support I had with my first child who is almost 9. I hardly seen a HV and certainly never had the same one twice when he was little and certainly never felt listened to or supported. I feel that if I had the same support back then the things were dealing with now maybe would have been adressed!

Thank u so much Fiona for everything! Me and my family wouldn't be where we are now if it wasn't for your compassion, empathy and professionalism! Not all heroes wear capes!

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Responses

Response from Claire McAleese, HV Team Leader , Health Visiting North Locality, NHS LANARKSHIRE yesterday
Claire McAleese
HV Team Leader , Health Visiting North Locality,
NHS LANARKSHIRE
Submitted on 06/06/2025 at 11:25
Published on Care Opinion at 11:25


Hi Jem86,

Thank you for taking the time to write such a positive Care opinion. It really boosts staff moral as well as making them feel valued, to know they have made a difference to you and your family and that that professionalism, empathy and compassion was noted.

I would like to take this opportunity to wish you and your children the very best in the future and thanks once again.

Claire McAleese

Health Visiting Team Leader.

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