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Poor communication

Posted By Patdw68

"Poor communication"

About: Royal Victoria Hospital / Day Procedure Unit

(as the patient),

I have only ever left positive reviews here, but this experience was bad.

I had a 100-minute wait for this procedure to happen, then was told that they couldn't do it because I took medication that they didn't tell me not to take.

I left work 2 hours early to come here and will have to do it again in a few weeks.

Staff here should have told me not to take the medication and they should have rang me to tell me that there was a wait of more than an hour to give me the chance to arrive later in the day.

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Responses

Response from Clare Allen, Ward Manager, RVH Endoscopy, Royal Victoria Hospital last month
Clare Allen
Ward Manager, RVH Endoscopy,
Royal Victoria Hospital

Submitted on 05/06/2025 at 17:30
Published on Care Opinion on 06/06/2025 at 09:14

Good afternoon,

Thanks for taking the time to send this message as we appreciate all feedback whether it is positive or negative in our efforts to continually improve our service.

I am sorry read you had a negative experience in RVH Endoscopy.

It difficult to give note when like life our lists can take unexpected twists and turns.

I am sorry your appoint was on one of then days.

You should have received a letter with a paragraph advising you to contact the waiting list team if your taking certain medication, I am sorry if you did not receive this letter.

I hope on your next visit we get the chance to put things right with yourself.

Our team is normally very efficient and supportive so I hope you see this during next visit.

Kind regards

Clare

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