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I felt like she was in safe hands

Posted By CSM79

"I felt like she was in safe hands"

About: Antrim Area Hospital / Ward C3 Female Surgical

(as a relative),

Mum has just come to the end of a 16-day stay in C3. The level of care she has received, and the compassion and empathy shown to us as a family, for the duration of her stay has been outstanding. The warmth, friendliness and professional approach of all staff has been second to none.

However, what has struck me most is how the staff truly cared for mum, and within a couple of days they clearly had gotten to know mum as a person. Each time I left mum, I felt like she was in safe hands, which is priceless. 

I would like to mention a few people in particular, who gone above and beyond. 

Beverly -thank you for taking the time to chat to mum and make her feel safe. 

Sr Nuala - thank you for taking the time to explain things to us, and ensuring we could talk to mum's consultants. 

Nurse Anne - for being a general legend, and showing such passion for her job and care for her colleagues. 

Nurse Aisling and 

Nurse Alan - for taking such great care of mum. 

The NHS at its best. 

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Responses

Response from Nuala O'Connell, Deputy Ward Manager, C3, NHSCT last month
Nuala O'Connell
Deputy Ward Manager, C3,
NHSCT

Submitted on 13/06/2025 at 10:41
Published on Care Opinion at 10:41

Hi CSM79,

I am Nuala O'Connell the Ward manager in C3,

Firstly, thank you so much for taking the time to post your response about the care your mother received while in C3, I remember you mother and yourself and the rest of your family well.

I would like to personally thank you for your feedback, I am so glad that you and your family felt like we as a team really cared for your mother and you and your family. I understand it is very difficult to leave your loved on in the care of people you do not know but as you have expressed we try really hard to get to know our patients and their families on a more personal level.

I have passed your kind words onto the staff you have mentioned and to the wider team.

I hope your other is continuing to recover well.

It was lovely to meet your mother and yourselves.

Many thanks,

Nuala O'Connell

Ward Manager

C3 and EMSU

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