"Let down by service"

My experience of this service has been appalling. I contacted the service to arrange an appointment for my child who was suffering from an infected ingrown toe nail. I was offered an appointment the following day on a telephone triage clinic but told I had to be available to take a call between the hours of 9am and 4pm. I expressed that I would be at my work between these hours so if I missed the call could I return the call as soon as possible and I was advised that I would not be able to call anyone back, I would only receive one call and if I didn’t answer it, a did not attend outcome would be recorded. As a working mother, I cannot believe that this is the approach our nhs services are taking towards working parents and families. To make matters worse, I asked to speak with a manager regarding my concerns and despite leaving messages and contacting the department, I have been ignored and received no response.