Text size

Theme

Language

"Great Service"

About: Manchester Royal Infirmary

Had medical incident whilst shopping in Manchester and which resulted me in collapsing on the stores escalator. I was unconscious for some time and suffered head injuries from my collapse. I was blue lighted to Manchester Royal Infirmary by 2 extremely professional ambulance personnel who kept me fully informed about my condition as far as they could tell and did it with respect, courtesy and more importantly with some humour to put me at ease. I was taken straight to Resus, hooked up to all kinds of machines and was eventually sent for a head and chest scan.The staff were very professional with individual members who had their own particular expertise to administer. It was all done with a high degree of expertise and again with some humour. At the end of the day what I suffered was described as a 'medical incident' and with no obvious cause. and I was later discharged after having my head injuries attended too. In all although a frightening experience but treated fantastically well by brilliant staff. My son traveled from Preston to collect me and the only issued he found was that he couldn't get in Resus to pick me up, but no complaint.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Manchester Royal Infirmary last month
Manchester Royal Infirmary
Submitted on 09/06/2025 at 10:01
Published on nhs.uk at 10:01


Good morning Stuart,

Thank you so much for submitting this positive experience of care. We are delighted to read it and hope that you are recovering well. We will share your experience with the clinical team including the ambulance service.

Kind regards,

Richard Medway

Involvement and Engagement Officer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k