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I was so well looked after

Posted By yellowyp75

"I was so well looked after"

About: Queen Margaret Hospital / Endoscopy

(as the patient),

I recently went for Colonoscopy at Queen Margaret Hospital in Dunfermline. I was very nervous. The whole team from booking to leaving were fabulous. They were kind, listened, professional and I knew exactly what was happening and why. I was so well looked after. The hospital was immaculate. I could’ve have asked for a better experience considering the procedure!!! Huge thank you to everyone. 

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Responses

Response from Ann Walker, Charge Nurse, Endoscopy, Queen Margaret Hospital, NHS Fife 2 days ago
Ann Walker
Charge Nurse, Endoscopy, Queen Margaret Hospital,
NHS Fife

Submitted on 05/06/2025 at 21:44
Published on Care Opinion at 21:44

Dear yellow75

Thank you for taking time to feedback about your visit to our unit here at Queen Margaret. I am delighted that you found your journey with us such a positive experience, from start to finish. Also how professional the team where keeping you well informed every step off the way. We believe that patients need to have time to converse and ask questions throughout their journey this help to reduce anxiety and also give them the chance to build up a rapport with the team.

We all take great pride in offering our patients a high standard of care to suit their individual needs and the standard is also reflected in the housekeeping of the unit. Thank you for acknowledging their hard work.

I will take great delight in passing on your very kind comments to the team. Wishing you a speedy recovery

Kindest regards

Ann Walker

Senior Charge Nurse

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