Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Excellent practice

Story from nhs.uk

"Excellent practice "

About: Horizon Healthcare

I had a telephone review, she spent a lot of time going through things with me ,and listen to what I had to say, she explained a lot of things to me as well, I was very satisfied, such a lovely lady, can't remember her name

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Horizon Healthcare 3 weeks ago
Horizon Healthcare

Submitted on 11/06/2025 at 15:53
Published on nhs.uk at 15:53

Dear Beverley,

Thank you so much for your lovely 5-star review. We're so pleased to hear that your telephone review with Lubna was helpful, thorough, and that you felt listened to and well supported. We’ll be sure to pass on your kind words to her — feedback like this really means a lot to the team.

Best wishes,

Carolyn

Deputy Practice Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k