"Staff completely disregarded my opinion on my own body"

Dear juneps73,

Thank you for sharing your recent experience with Devon Sexual health. I am very sorry to hear that your visit left you feeling dismissed and disrespected- please accept my sincere apologies on behalf of the team.

No one should feel disregarded when speaking about their own bodies or concerns. Your voice matters, and it is disappointing to hear that you felt a staff member was rude and arrogant during what was likely a very emotional and uncertain time. This does not reflect the high level of care or respect that our service is committed to providing.

Please de assured that we will reflect upon your feedback as a team. Feedback like yours is essential for helping us improve and ensure all patients feel safe, heard and supported.

On a positive note, I am very pleased to hear that Carly was able to bring some comfort to your experience. I will make sure your kind words are passed on to her - she will be grateful to know that she made a difference to your day.

I am happy to offer you the opportunity to speak with you directly and explore the situation further. If you feel this would be helpful please email; rduh.shexeteradmin@nhs.net with your contact details and one of our senior clinical team can contact you directly.

Kind regards

Liz Roddy - Senior Nurse