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"MRI results"

About: Outpatients Department / Physiotherapy Outpatients Whiteabbey Hospital / Radiology

(as the patient),

I got an MRI on my knee, all was good until trying to get my results.  I have been trying to contact the department in Whiteabbey Hosp as this is where the results have been sent, not to the GP, as it was physio who referred me.

My appt was in Feb and it is now June and still cant get through.  Switchboard were very helpful in putting me through to Antrim dept who gave me 3 ext numbers and yep no answer. 

I would have thought I would have even got a phone call or a copy sent to me for an update, as I got 2 years ago. I requested if anyone had an email address to contact the department for someone to contact me, but this was refused. 

I have been phoning every 2 working days to try and get through, with no result.  My next step will have to be an official complaint which I don't want to do, but will if the needed. 

I had been attending for treatment and injections in my knees and the overall treatment I received was fantastic as was all the staff, but this is just frustrating 

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Responses

Response from Catherine Ward, Physiotherapist Lead, Physiotherapy, Mental Health service, Learning Disability, Domicillary Care, NHSCT last month
Catherine Ward
Physiotherapist Lead, Physiotherapy, Mental Health service, Learning Disability, Domicillary Care,
NHSCT
Submitted on 06/06/2025 at 15:13
Published on Care Opinion at 15:17


Good afternoon

My name is Catherine Ward and I work as part of the Physiotherapy management team. I am sorry that you have been experiencing difficulty getting your results and getting through to the department. Unfortunately without further details I am unable to look into your specific case. If you would like to phone or email me I will try and find some more information to help you get access to your imaging results.

I can be contacted on 028 9441 3358 or at catherine.ward@northerntrust.hscni.net

Regards

Catherine Ward

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Response from Catherine Ward, Physiotherapist Lead, Physiotherapy, Mental Health service, Learning Disability, Domicillary Care, NHSCT 2 weeks ago
Catherine Ward
Physiotherapist Lead, Physiotherapy, Mental Health service, Learning Disability, Domicillary Care,
NHSCT
Submitted on 19/06/2025 at 14:38
Published on Care Opinion at 14:38


Dear augustgp33

Thank you for making contact with me. I trust that my colleague in the service concerned was able to fully address your issues and the matter has now been resolved. If you feel there is anything additional I can assist with please come back to me to again

Regards

Catherine

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