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The care on ward was fantastic

Posted By zulukc65

"The care on ward was fantastic"

About: Pilgrim Hospital / Accident and emergency Pilgrim Hospital / Acute Medical Unit Pilgrim Hospital / Pharmacy and Medications Pilgrim Hospital / Respiratory medicine

(as a service user),

Woke up struggling to breathe to which I thought was a 5 week chest infection. Called 999 who sent an ambulance and paramedics. After a few tests they said I needed to be in hospital being very poorly. Blue lighted strait to Pilgrim Hospital who thought I might have had sepsis. Stayed in A&E for nearly 24 hours, date 2 moved to the acute assessment ward for 1/2 a day before final move to ward 9.

The care on ward 9 was fantastic from nurse Kayleigh who treated every body with care and compassion and Jo a care worker, who spent time looking after a deaf patient with possibly dementia. The rest of the nurses and staff on warn were always professional and cared,

Discharge day was a nightmare. I had to wait 7 hours for meds and discharge documents which at this point still no meds etc.

We decided to go home and return the following morning and Kayleigh had ensured that everything needed was ready.

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Responses

Response from United Lincolnshire Hospitals NHS Trust last week
United Lincolnshire Hospitals NHS Trust

Submitted on 20/06/2025 at 15:16
Published on Care Opinion at 15:16

Thank you for taking the time to share your experience. It sounds like an incredibly frightening situation to wake up struggling to breathe and to be rushed to hospital with concerns about sepsis. We’re so glad you received the urgent care you needed and that your stay on Ward 9 was marked by such compassion and professionalism. It’s especially heartening to hear about Nurse Kayleigh and Care Worker Jo—your kind words about their care and dedication, particularly in supporting a vulnerable patient, really stand out and will mean a lot to them.

However, we’re sorry to hear about the delays and frustration you experienced on discharge day. Waiting 7 hours for medication and paperwork is far from ideal, particularly when you’re eager to get home and recover. We’ll share your feedback to help improve the discharge process so that others don’t face the same issue. Thank you again for highlighting both the positive and the areas where improvements are needed.

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