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"Thank you to the amazing emergency dept team"

About: Royal Devon & Exeter Hospital (Wonford) / Accident and emergency

(as a service user),

Advised to come in due to chest pain. From arrival to testing to discharge, the team who provided my treatment were incredible.

Professional, kind, patient, respectful, smiling and really clear about what they were doing and why. From my brief time in the system, this treatment was provided for every single patient.

The NHS is much maligned but the quality of the people working within the system is what still makes it world class.

Thank you so much for all that you on a day-to-day basis; your work is incredibly hard and obviously not paid well enough but know that you are hugely appreciated by those you care for.

Failed to catch all the names of those who helped but thanks to Otis, Sarah and Iresha.

Thank you so much! Exeter is lucky to have you all.

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Responses

Response from Tamara Martin Garcia, Sister, Emergency Department (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 2 weeks ago
Tamara Martin Garcia
Sister, Emergency Department (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Sister Emergency Department

Submitted on 24/06/2025 at 19:56
Published on Care Opinion at 19:56


picture of Tamara Martin Garcia

Thank you so much for your incredibly kind and thoughtful feedback. We’re truly heartened to hear that your experience was met with the professionalism, kindness, and clarity that we always strive to provide.

It means a great deal to the entire team to know that our care made a positive difference during what we understand can be a very worrying time. Your recognition of Otis, Sarah, Iresha, and the rest of the team will be shared with them directly, they will be so pleased to know their efforts left such a lasting impression!

We’re proud to serve the Exeter community and grateful for your appreciation. Thank you

Warmest regards,
Tamara Martin Garcia

Emergency Department Sister

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