"Excellent response"

About: Ilkley Moor Medical Practice Ilkley Moor Medical Practice https://www.igmedical.co.uk/

Posted via nhs.uk 4 days ago

Urgent Accurx message posted at 8.00am, text response by 8.15am. Phone call at 8.20 am telling me I had an appointment at 9.15am.
Consultation and diagnosis very professional, medicine prescribed very quickly and hospital contact made there and then. Airedale rang me within minutes of getting home and started tests the following day. Consultant quickly informing me of results and GP phoning me at home as promised with what next.
The whole system working as it should. Thankyou Dr Clarke.

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Ilkley Moor Medical Practice

Submitted on 06/06/2025 at 09:14

Published on nhs.uk at 09:14

Thank you so much for your feedback. We’re very pleased to hear that you had a positive experience with our online consultation process. Providing a fast and accurate access, along with diagnosis and treatment is something we take great pride in.
I will ensure your review is shared with all the staff.
Kind regards
Rachael Pengelly
Practice Manager

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