Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Not sure what my review is

Story from nhs.uk

"Not sure what my review is"

About: Jubilee Surgery

I have had a request to give blood pressure reading. Two conflicting responses by text. One to say send more, one to say it was OK but I needed to book a blood test. This I had on 30th May. I did speak to a nurse on this occasion. However she was unable to take blood so I have another booked for 6th June. My two previous contacts were with Suvera and I have had 3 contacts with the practice in May. One was a message from Suvera,who I had no previous knowledge of but presume Jein Practice has contracted to deal with some medical issues. Suvera asked for blood pressure readings and some information re weight etc. This I provided. They then asked for more readings. Before I provided these I had a message from a clinical pharmacist at Meon practice saying there was no problem with my blood pressure. Conflicting response. I have not been able to respond to either message directly so I do not consider them a consultation. I have booked blood tests .The one on 30th May failed so I have another booked for 6th June

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jubilee Surgery yesterday
Jubilee Surgery

Submitted on 05/06/2025 at 16:09
Published on nhs.uk at 16:09

Dear Kathleen Clark,

Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us.

We are sorry to hear that you are unhappy with conflicting information regarding your recent blood pressure readings.

All feedback helps us understand what we are doing right and where we can make improvements, and your feedback allows us to do just that.

To offer some clarity around these contacts, Suvera is a clinical service provider that supports Primary Care (General Practice) to improve outcomes for patients with long-term conditions.

As we look to improve access to appointments and the quality of patient care, we are working with Suvera to help manage the ongoing care for patients with specific clinical needs, such as hypertension and blood pressure.

We can see several contacts to you from Suvera including an introduction to who they are, requests for blood pressure readings, and clinical advice including blood tests and further appointments regarding your blood pressure readings.

We can also see an invite from Suvera for you to book an appointment to discuss this, inclusive of a link to arrange this. If you feel you would like a consultation to discuss these clinical concerns, please utilise the booking link provided by Suvera.

Alternatively, you can contact us if you have clinical concerns you would prefer to speak with us about. You can read more about our appointments on our website:

www.meonhealthpractice.co.uk/appointments/

We are sorry you found their contacts with you to be conflicting, and that you were unsure who Suvera were when they contacted you, or if you did not receive any of this information which led to the uncertainty you describe.

Be reassured your comments will be shared with our Practice Management Team as we continuously work to address areas of concern and further improve our service, and we will pass your feedback on to Suvera for their consideration of changes to their communications.

Your insight is appreciated and if you have any further concerns, please do let us know.

You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/

Please accept our apologies once more and thank you again for contacting us and for being part of our practice.

Yours sincerely,

James Leach

Digital Transformation and Data Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k