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Daughter's day surgery

Posted By LT371

"Daughter's day surgery"

About: Crosshouse Hospital / Day Surgery Crosshouse Hospital / Paediatrics

(as a parent/guardian),

My daughter recently had an operation at Crosshouse Hospital day surgery. As she is only 9, she was looked after (and us) by the wonderful paediatric team.

This had been an ongoing issue with a lesion on her face for 2 years and the nurses, play leader, doctors and lovely anaesthetists could not have made it any more smoother for her. They listened to her worries and made the whole process least traumatising as could be.

A plan was devised prior to surgery and this was communicated by the consultant prior to her operation. That shows great communication and inclusivity!!

My daughter was put at ease by the play leader and nurses prior and after. Kela, student nurse went above and beyond for my daughter. As did all the team! So much so that her experience has been a positive one.

We need more positive stories and feedback about the NHS! Thanks so much 🤍

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Responses

Response from Attica Wheeler, Midwifery and Site Director, Women and Children's Services, NHS Ayrshire and Arran 5 months ago
Attica Wheeler
Midwifery and Site Director, Women and Children's Services,
NHS Ayrshire and Arran

Manages Paediatrics both acute and community services, Sexual Health Services Gynaecology Services Maternity Services Fertility Services Neonatal Services SARC services

Submitted on 16/06/2025 at 15:07
Published on Care Opinion at 15:07

Dear LT371

Firstly thank you so much for taking the time to write to us following what must have been a stressfu time for you and your daughter.

I am delighted to hera that she found her surgery and all care before and after supportive of her needs but ultimately reassuring. Surgery can be a scary time for both parents and children alike and ensuring we include everyone in care planning and supporting worries is our priority.

The teams you mention will be delighted to recieve your feedback which I will pass on today.

I wish you and your family the best of ongoing health for the future

Kind regards

Attica

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Response from Fiona Brown, Senior Charge Nurse, Day Surgery Unit, University Hospital Crosshouse, NHS Ayrshire & Arran 5 months ago
Fiona Brown
Senior Charge Nurse, Day Surgery Unit, University Hospital Crosshouse,
NHS Ayrshire & Arran

Submitted on 30/06/2025 at 14:52
Published on Care Opinion at 14:52

Hi,

Thanks for leaving such lovely feedback, it is really appreciated. I am so glad that you and your daughter had such a positive experience as we work so hard to ensure a stress free journey for everyone. I will ensure I pass on your feedback with the whole steam and especially Kela. Hope your daughter is recovering well. Thanks again. Take care

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