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First class treatment from all

Posted By kilokr37

"First class treatment from all"

About: Dumfries & Galloway Royal Infirmary / Accident & Emergency NHS 24 / NHS 24 (111 service)

(as a service user),

I had a fall on holiday and injured my shoulder.  I accessed minor injuries via NHS24. I arrived at MIU in Dumfries for a 10.30am appointment. By 11.30am I had been triaged, x-rayed, strapped up, given follow up advice and was on my way home.

The staff were fantastic. It was a busy Monday morning but all the staff were lovely, very caring and so helpful. 

First class treatment from all. Thank you!

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Responses

Response from Stephen Morrison, Patient Experience Support Officer, Patient Experience, NHS Dumfries & Galloway yesterday
Stephen Morrison
Patient Experience Support Officer, Patient Experience,
NHS Dumfries & Galloway

Submitted on 06/06/2025 at 14:20
Published on Care Opinion at 14:20

picture of Stephen Morrison

Dear kilokr37,

Thank you for your feedback. It's nice to hear that you were swiftly assessed and treated following your unfortunate shoulder injury.

I will make sure to pass this on to the team involved as I am sure they will appreciate reading your kind words.

wishing you a speedy recovery.

Kind regards,

Stephen

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