Text size

Theme

Language

"They go the extra mile"

About: St Michael's Hospital / Trauma & Orthopaedics (including fracture/hand clinic)

(as a service user),

Hayle Hospital is a very friendly place and every time I have been there I have enjoyed a really positive experience. I know that everyone in the NHS works extremely hard but the staff at Hayle seem to go the extra mile.

I was told what was going on (there was a delay on the day of my procedure) I think all of the patients appreciated this. 

Catherines honesty was very refreshing! I felt very well looked after, hospitals can be very scary places even for a small procedure like mine was. 

The staff on reception were very helpful and the cafe is a lovely little place.

Thank you one and all for your care and all your hard work.

Mrs Dunlop was excellent as were the other staff.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Dianne Rooney, Ward Sister, St Michaels Hospital, Royal Cornwall Hospitals NHS Trust 4 months ago
Dianne Rooney
Ward Sister, St Michaels Hospital,
Royal Cornwall Hospitals NHS Trust
Submitted on 11/06/2025 at 08:53
Published on Care Opinion at 08:53


Thank you for taking the time to write such lovely feedback. I am glad you had a good experience here at St Michel's Hospital. We hope you are resting up following your surgery and I will ensure your feedback will be shared with the wider Team.

Kind regards,

Di

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k