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"They go the extra mile"

About: St Michael's Hospital / Trauma & Orthopaedics (including fracture/hand clinic)

(as a service user),

Hayle Hospital is a very friendly place and every time I have been there I have enjoyed a really positive experience. I know that everyone in the NHS works extremely hard but the staff at Hayle seem to go the extra mile.

I was told what was going on (there was a delay on the day of my procedure) I think all of the patients appreciated this. 

Catherines honesty was very refreshing! I felt very well looked after, hospitals can be very scary places even for a small procedure like mine was. 

The staff on reception were very helpful and the cafe is a lovely little place.

Thank you one and all for your care and all your hard work.

Mrs Dunlop was excellent as were the other staff.

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Responses

Response from Dianne Rooney, Ward Sister, St Michaels Hospital, Royal Cornwall Hospitals NHS Trust last month
Dianne Rooney
Ward Sister, St Michaels Hospital,
Royal Cornwall Hospitals NHS Trust
Submitted on 11/06/2025 at 08:53
Published on Care Opinion at 08:53


Thank you for taking the time to write such lovely feedback. I am glad you had a good experience here at St Michel's Hospital. We hope you are resting up following your surgery and I will ensure your feedback will be shared with the wider Team.

Kind regards,

Di

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