"New contact system for Doctors "

I filled email in for new contact method this morning received reply by email telling me District Nurses would be coming to sort my problems out At 1530hours I rang surgery and was given Nurses phone number they said nurses worked till 5 o clock and to wait ,at 5o clock I rang nurses again and was informed nurses were booked in to visit me next day I am a 79year old diabetic housebound and have been in great pain for 48hours why is it that this should happen when Elmhayes have a very good diabetic nurse who has treated me for years .Who is new system meant to be better for patients or Doctors The service we receive is going downhill fast