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Excellent patient care by a team who clearly communicate

Posted By velayp38

"Excellent patient care by a team who clearly communicate"

About: New Stobhill Hospital / Urology

(as a service user),

I have been under the care of Urologist, Mr James at Stobhill for many years and recently I have needed to be referred to the Specialist Nurse Team. 

I have been trying to put the inevitable off for many years but I had to give in and learn how to manage my bladder issues.

I had a very positive appointment with the Urology Nurse, Lesley who knew exactly what was going on and I felt very reassured that communication within the team was strong.

I am pleased to say that I now feel in control and I wish my thanks to be passed on to the team want to reassure others that regardless how you think things are going to turn out, it’s usually not as bad a expected. 

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Responses

Response from Suzanne Madden, Interim Lead Nurse for Urology & OPD, Urology & General Outpatient's Department (North), NHSGGC last month
Suzanne Madden
Interim Lead Nurse for Urology & OPD, Urology & General Outpatient's Department (North),
NHSGGC

Submitted on 10/06/2025 at 09:42
Published on Care Opinion at 12:17

Thank you for taking the time to share your experience with us. We’re so pleased to hear that you now feel more in control and that the experience was more positive than you had expected.

It’s always uplifting to receive such kind feedback, especially about the care and support provided by Lesley. Your comments have been shared with her and are very much appreciated.

Wishing you all the very best as you continue on your journey.

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Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last month
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 10/06/2025 at 09:43
Published on Care Opinion at 09:43

picture of Kevin Torbet

Dear velayp38

Thank you so much for sharing your experience and kind words following your recent care at the New Stobhill Hospital. We're very pleased to hear that, after many years of living with bladder issues, you felt supported, informed, and reassured by our Urology team.

It’s particularly heartening to know that Mr James and Specialist Nurse Lesley provided such a positive and compassionate experience, and that the communication across the team gave you the confidence you needed to take that important step forward. Your story will no doubt offer encouragement to others who may feel anxious about facing similar challenges.

We will ensure your thanks are passed on to both Mr James and Lesley—they will be so pleased to know they made a meaningful difference in your care and wellbeing.

Thank you again for your thoughtful feedback, and we wish you continued success in managing your health.

Kind regards

Kevin

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