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Call cancelled quickly

Posted By kiloxc75

"Call cancelled quickly"

About: Okehampton Community Hospital / Gastroenterology

(as a service user),

I was disappointed that my phone appointment didn't happen, as whoever called me cancelled the call so quickly that I didn’t get there in time (I was in the same room as the phone). As the number is withheld there was nothing I could do. Fortunately my condition is stable and I need no further action, but I feel sorry for anyone where this is not the case. 

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Responses

Response from Matthew Wills, Operations Manager (Eastern Services), Gastroenterology, Hepatology, Endoscopy & Bowel Cancer Screening, Royal Devon University Healthcare NHS Foundation Trust 2 weeks ago
We are preparing to make a change
Matthew Wills
Operations Manager (Eastern Services), Gastroenterology, Hepatology, Endoscopy & Bowel Cancer Screening,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 15/06/2025 at 21:26
Published on Care Opinion on 16/06/2025 at 07:35

picture of Matthew Wills

Hi kiloxc75,

My name is Matt and I am one of the Operations Managers for Gastroenterology. I am sorry to hear about your recent telephone consultation. I will look into this with the Administration and Clinical teams to identify what happened and if we need to change our processes to make sure service users are called a couple of times throughout the clinic to have the best chance of reaching you.

If you would like me to look into your particular appointment, please contact the Patient Advice and Liaison Service via email (rduh.pals@nhs.net) with your comments and personal information and I can contact you to discuss further. We can also look to see when your next telephone appointment will be.

Thank you for the feedback - it is really useful hearing from you so we can look into where we can improve.

Best Wishes,

Matt

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