Spoke on the phone with a member of staff to book an appointment for my 8 month old son. She confirmed the time as 3:50pm verbally on the phone and said she'd put a note for 'tummy problems'. I turned up to my appointment as normal, and was told there wasn't one booked. I had walked all the way from my house which isn't close to the surgery. The receptionist then proceeded to look for the appointment rather than actually resolve the issue quickly. Now we have to wait for another appointment. Not fair and quite unprofessional.
"Incompetence "
About: Walnut Tree Health Centre Walnut Tree Health Centre Milton Keynes MK7 7PB
Posted via nhs.uk
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