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"Completely reassured me on any of my worries"

About: University Hospital Wishaw / Endoscopy

(as a service user),

Recently had an endoscopy done and cannot thank the staff enough! In particular, Natalie who done my admission and completely reassured me on any of my worries and concerns on the day. The ward was very clean and all the staff were helpful and made a daunting experience, a very positive one instead.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last month
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 06/06/2025 at 16:40
Published on Care Opinion at 16:40


picture of Jennifer Montgomery

Dear polarisnp94,

Thank you for sharing your experience of Endoscopy at University Hospital Wishaw.

I am pleased to hear that you were well supported by the staff and reassured by Natalie.

I will ensure your kind words are passed on to the whole team who I am sure will get a real boost in hearing this.

I hope you are keeping well.

Best Wishes,

Jenni

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