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"I felt seen, heard, and never judged"

About: Charing Cross Hospital / Accident and emergency

(as a service user),

I want to sincerely thank Shirley for the compassion, patience, and strength you’ve offered me throughout our work together. Navigating PTSD has been one of the hardest things I’ve ever faced, and your guidance has made that journey not only bearable but healing.

You created a safe space where I felt seen, heard, and never judged. That alone made a world of difference. But even more than that, you helped me start rebuilding trust—in others, and in myself.

Thank you for helping me find tools to manage my past and begin living more fully in the present. I’m incredibly grateful for everything you’ve done.

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Responses

Response from Imperial College Healthcare NHS Trust 3 weeks ago
Submitted on 09/06/2025 at 11:17
Published on Care Opinion at 11:17


Dear Simetra,

Thank you very much for your kind message. I have shared your message with the management team of Accident and Emergency so that staff members involved in your care will receive recognition.

Thank you once again for providing this feedback.

PALS

Imperial College Healthcare NHS Trust

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