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Demonstrated excellence from start to finish

Posted By eaglejs33

"Demonstrated excellence from start to finish"

About: New Victoria Hospital / Day surgery

(as the patient),

I recently had my gallbladder removed at the New Victoria Hospital, Glasgow. I just wanted to say thanks to the nursing staff for their excellent and attentive care during my stay. Furthermore, I also wanted to thank and recognise the surgical staff for their skill and management of my case.  Together the whole day surgery team made my experience a positive one,  every one of them was considerate, helpful and reassuring,  all of which was very much appreciated by this somewhat anxious and nervous patient.  Great team, cannot fault them, demonstrated excellence from start to finish. 

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Responses

Response from Emma Miller, Senior Charge Nurse/Theatre Co-ordinator, Day Surgery Unit, New Victoria Hopital, NHS Greater Glasgow and Clyde 2 days ago
Emma Miller
Senior Charge Nurse/Theatre Co-ordinator, Day Surgery Unit, New Victoria Hopital,
NHS Greater Glasgow and Clyde

Submitted on 04/06/2025 at 08:54
Published on Care Opinion at 08:54

Dear eaglejs33

Thank you for leaving our unit a positive Care Opinion feedback post. Feedback from patients is always warmly received by staff. We understand that attending for surgery can be a very anxious time for patients, so I am delighted to read that the staff helped put you at ease.

The words you have used to describe the care you received and how it made you feel reassured, and well cared for are some of the standards that we aim to emanate every day here in the Day surgery Unit, so it’s encouraging to read that you experienced this as a patient while in our care and that you were able to have a positive patient journey.

I will ensure that your words of gratefulness are shared with Day Surgery surgical and nursing teams. Feedback from our patients certainly keeps the team striving to deliver best care they can every day, thank you.

Wishing you a speedy recovery

Emma Miller

Theatre Coordinator

Day Surgery

New Victoria Hospital

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