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"Shortage of PICC line technicians"

About: University Hospital Wishaw / Trauma and Orthopaedics (14- 16)

(as the patient),

At 73 years of age I needed an urgent knee revision which obviously meant regular & frequent multi antibiotic infusions.

After 14 cannulas in 10 days, I then had one failed & two successful midline’s put in. They didn’t last any longer than the cannulas & my veins were collapsing & being damaged. Two veins are irreparably damaged.

A PICC line was only solution yet it took an age to get it implanted. With an ever-aging population this is not an isolated issue in fact it’s really common. A comprehensive cost/benefit analysis would undoubtedly prove that several more technicians are required. The phlebotomists time & equipment being constantly expended on the same patients, the Drs time & equipment needed for midline insertions must surely amount to a substantial sum to say nothing of the pain & distress for patients who are being unnecessarily subjected to painful cannulas that fail & damage their veins.

I would urge the health board to review the provision for PICC line technicians as a matter of urgency. All it takes for capacity to be severely restricted is for one of that very small team to be sick or on holiday. No business would ever survive when there are so few people capable of performing this increasingly demanded intervention.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last month
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 06/06/2025 at 17:04
Published on Care Opinion at 17:04


picture of Jennifer Montgomery

Dear Madge51,

Thank you for sharing your experience of University Hospital Wishaw.

I am sorry to hear about the problems staff had in putting cannulas in and that the midlines put in also did not last. This must have been a very worrying time for you as well as a frustrating one. I appreciate you raising this concern about the provision of PICC line trained staff.

Please can I ask that you contact our Patient Affairs team so they can investigate this and provide a personal response?

patientaffairs@lanarkshire.scot.nhs.uk

Best Wishes,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Madge51 (the patient)

Wouldn’t it be more helpful for me to speak directly to someone from the Improvement Directorate rather than Patient Affairs?

What really surprised me about this issue was how accepting of the situation all of the surgeons were. The attitude of "that’s just how it is" was really astonishing, since they could see first hand how detrimental it was to their patients. Pretty unbelievable actually.

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 3 weeks ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 11/06/2025 at 12:12
Published on Care Opinion at 12:12


picture of Jennifer Montgomery

Dear Madge51,

Thank you for your response.

Unfortunately the improvement directorate would not be able to assist with the issues you have highlighted, however Patient Affairs are able to assist as well as investigate and provide you with a response. The patient affairs team would also liaise with the department and discuss your concerns with them.

Please could I encourage you to contact the team on patientaffairs@lanarkshire.scot.nhs.uk

Best Wishes,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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