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Kept me going when I wanted to give up

Posted By Cartman48274

"Kept me going when I wanted to give up"

About: Northern Ireland Ambulance Service / Emergency ambulance response South Eastern Health & Social Care Trust / Hand Therapy and Plastics Team The Ulster Hospital / Occupational Therapy The Ulster Hospital / Paediatric Inpatient Ward The Ulster Hospital / Physiotherapy

(as a service user),

Last year I was in a school bus accident  and I was cut out of the bus. I had to have surgery to my left hand. Everyone who helped me were brilliant, the police, ambulance crew, a&e staff, surgeons, staff from Craig ward and the ot and physio, i can't thank them all  enough for what they did for me. I have been going to the hand clinic every week and I don't think I could have got through this without the help of occupational therapist Janet and physio Peter, they both have worked so hard with me and kept  me going when I wanted to give up, so thank you to everyone.

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Responses

Response from Janet Fletcher, Advanced Practitioner Occupational Therapist, South Eastern HSC Trust 4 days ago
Janet Fletcher
Advanced Practitioner Occupational Therapist,
South Eastern HSC Trust

Submitted on 02/06/2025 at 08:51
Published on Care Opinion at 09:02

'Cartman' hi,

Thank you for your super message - it's always great to hear from our patients.

Sometimes, all a therapist needs is a dedicated and determined patient and together we can turn things around.

On behalf of the Hand Therapy Team and the larger care team here at the Ulster, we would like to wish you continued recovery and return to full use of your hand.

Kindest regards & best wishes

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Response from Alison Smyth, Ward Manager, Paediatric Inpatient Ward, South Eastern Health & Social Care Trust 4 days ago
Alison Smyth
Ward Manager, Paediatric Inpatient Ward,
South Eastern Health & Social Care Trust

Submitted on 02/06/2025 at 09:25
Published on Care Opinion at 09:28

Hi Cartman48274

Thank you for taking the time to give such lovely feedback to all the teams that have been part of your care. The staff on Craig Ward will be grateful to hear this positive feedback.

I hope you are keeping well and continue to progress.

Alison

Ward Sister

Craig Ward

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Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 4 days ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 02/06/2025 at 15:02
Published on Care Opinion at 15:02

picture of Neil Gillan

Good afternoon Cartman48274,

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was reassuring to learn of the brilliant service provided by all those involved in your care. As an organisation we are committed to consistently showing compassion, professionalism, and respect for the patients we care for.

Best wishes

Neil

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