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"Quality transport staff in all dept"

About: Scottish Ambulance Service / Patient Transport Service

(as a service user),

I'm a regular transportee & patient transport is as good as the only chauffeur driven drive I've had

They take me to each appointment with care & compassion, always getting me hone safe again.

That's amazing in it's self, but there's more, I've got to know them all, from drivers, to call handlers & logistics/ maintenance. All fantastic folks.

2 amazing caring, compassionate & very ND aware/accepting. 

I discoverer the "Grey Ticks" scheme in patient transport, you can thank the drivers to call staff through to garage staff too, everyone along the chain that helped or where exceptional, all get a note & recorded that they excelled. Very well deserved.

Those 2 amazing people at patient transport booking, can never thank them enough, they got me through a 0% chance of improvement surgery, with hope for future, as in those 2 people. The world will he safe.

Could make them as remember & always will.

We need more people in world like them I'm so grateful to their kind words, actions.

Like tonight, but still got me home. Class folks at Patient Transport in fife.

Thank you all.

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Responses

Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 2 months ago
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service
Submitted on 10/06/2025 at 09:59
Published on Care Opinion at 09:59


Hi Henrylp512,

I just wanted to thank you for the very kind comments you made about our staff at the Patient Transport Service. It's great to hear you are always treated with such care and compassion and regularly receive a first class service. Our staff always really appreciate when patients take the time to reach out to say thank you and will love seeing this feedback.

All the very best,

Mark

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