"Highlands"

Dear Patient,

Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us.

We are sorry to hear that your recent contact with the practice has not met your expectations regarding your current symptoms.

All feedback helps us understand what we are doing right and where we can make improvements, and your feedback allows us to do just that.

We are sorry to read that you have been having symptoms for nearly two weeks, and that during a consultation a throat swab was not taken and you were advised to start ear drops. As your feedback is anonymous we are unable to investigate this further and provide a more formal and detailed response. You can contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/

Additionally, we are sorry to hear that you had to visit accident and emergency due to your symptoms, but are pleased to read that you have been prescribe antibiotics. Should your symptoms worsen or not improve over the weekend, then please do contact the practice back so we can support you further. If this is outside of our operational hours then please call 111 or visit https://111.nhs.uk/. In the event of an emergency please dial 999.

Be reassured your comments will be shared with our Practice Management Team as we continuously work to address areas of concern and further improve our service.

Your insight is appreciated and if you have any further concerns, please do let us know.

Please accept our apologies once more and thank you again for contacting us and for being part of our practice.

Yours sincerely,

Gareth Evans

Operations Manager