"Mental health helpline"

I called the GP on behalf of a friend that is struggling with self harm and low mood. GP couldn’t offer an appointment until after the weekend and therefore advised A&E. Tried calling the helpline.

Put on hold with ‘fish bowl’ type music that my friend found anxiety provoking. At the start of the call was told I was position no. 3 in the call. 12 mins later told position 2 then music stopped. Held on a further 8 minutes then the call ended with no further communication.

Tried again and after 33 mins got through to the mental health worker and awaiting a call back. My friend wouldn’t have stayed on the line that long. Waits with no further information whilst waiting is not acceptable and I can see why incidents would happen as a result.

It takes courage to call and ask for help. Even words of encouragement and telling you not to hang up would help but you should have to wait that long for help.