The wait times can become very lengthy sometimes and some GPs rush you because they're late. I've waited an hour after my appointment time multiple times.
The issues are surrounding 1 receptionist. I'm not sure of their name, but they have white hair. Always extremely abrupt and rude on the phone, in person, and can be really condescending and patronising at times. Last time I spoke with her directly, I asked about how much longer my appointment might be since I'd been waiting 45 minutes, and got huffed at, tutted at, and just told "it takes as long as it takes". I'm autistic, and the countless run ins with this particular receptionist make me scared to ring up or approach reception a lot of the time because I don't want to have to deal with the level of rude and feeling in the wrong.
"Nice doctors, terrible reception "
About: Brooklands Medical Practice Brooklands Medical Practice Wythenshawe M23 9JH
Posted via nhs.uk
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