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"Discharge waiting times"

About: Outpatients Department / Cardiology and Respiratory

(as a service user),

As happened the last time I was admitted (for a pacemaker), this time I received a new heart valve.

As usual the medical staff were superb, but again although being told I was OK to be discharged (in the morning), I had to wait many hours before I received the discharge letter. In fact it’s 5 hours later and I’m still waiting.

Clearly very poor administration.

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Responses

Response from Louise Bell, Clinical Nurse Manager, Cardiology and Cardiothoracic Surgery, NHS Lothian last week
Louise Bell
Clinical Nurse Manager, Cardiology and Cardiothoracic Surgery,
NHS Lothian
Submitted on 03/06/2025 at 13:09
Published on Care Opinion at 13:09


Thank you for providing this feedback which I hope we can explore further.

Please can you contact loth.feedback@nhs.scot with your details so we can gain full clarity of the frustrations you have faced.

Kind regards,

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